The Business Excellence Tool ...

As part of our sponsorship of the Rockhampton Regional Development Limited & Ergon Energy Business Excellence Awards 2008, Performance People has created a tool for assessing the excellence of organisations. The tool was developed to provide a transparent method of assessing the excellence of organisations by applying a range of relevant criteria.

Download the Self-Assessment document
by clicking here: BET-Self-Assessment(DATE).doc

The Elements of Excellence

1. Strategic Planning - Because if organisations do not plan for the future, they will not be prepared for the future.

2. Competitive Advantage - Because organisations must compete to be successful.  This can mean competing in the usual way with other organisations offering the same products and services; or competing with other demands for the resources needed to be successful.

3. Innovation - Which assists organisations in meeting ongoing challenges and being at the forefront of their industry.

4. Customer Service - Because we know that quality is defined by our customers, so excellence is achieved by meeting and exceeding their expectations.

5. Staff Development - Because the statement that ‘people are our most important asset’ is true.

6. Social & Environmental Responsibility - Because organisations exist within a wider social and environmental context, and must attend to their obligations in this context.

The Development Process

If you are interested in 'how' we developed the tool, you may wish to read the following:

• Identified 6 Elements of Excellence, based on (but not exactly matching) the selection criteria used in the 2007 awards.
• Developed Draft Criteria for the assessment of organisations’ within the Elements, based on the business and educational experience the principals of Performance People Pty Ltd.
• Requested Suggestions for Improvement from a range of experts - business and academic - mainly living in Central Queensland.
• Finalised the Tool for this Year.  This is provisional, as changes are expected based on the performance of the Tool.
• Developed the Submission Form for use in the Rockhampton Regional Development Limited & Ergon Energy Business Excellence Awards 2008.
• Developed allied materials, including a Judges’ Assessment Form and Participant Feedback Template for the awards, and the Self-Assessment Tool that is attached above.

Stephanie Jackson, Julie Tanner and Michelle Major provided support, encouragement and feedback during the development of the Business Excellence Tool.

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Moonrise at Main Beach
Yeppoon Queensland
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